Customer Care

Job Description

 Implemented Standard Operating Procedures (SoPs) for pickup operations.

• Generate Monthly MIS reports on customer service activities.
• Manage Daily Inbound & Outbound calls of customers and clients.
• Initiate actions to improve the effectiveness of customer care operations.
• Handle regular MIS generation for service performance tracking.
• Manage all pickup-related communication with customers and internal teams.
• Monitor and reduced lead time in resolving customer complaints.
• Track and report the number of calls escalated to the next level.
• Responsible for generating customer certificates as needed.
• Conduct training sessions for team members as per the training plan.

Job Location: Plot Number 69, Institutional Area, Sector 32 Gurugram, Haryana.